Discovering Pathways to Financial Inclusion through Fintech

ABSTRACT

Financial inclusion has emerged as a critical policy objective in India to promote inclusive growth and development. In recent years, various initiatives have been undertaken by the government, the Reserve Bank of India (RBI), and other stakeholders to promote financial inclusion and increase access to financial services for all. Financial technology (FinTech) has been experiencing significant growth and is garnering increasing attention due to its essential impact on the economy. This study applies the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) to mobile money, a fintech innovation. This study uses the partial least square structural equation modeling technique using survey data that was gathered from 501 respondents. The purpose of the study is to investigate how UTAUT2 affects the adoption of mobile money services. The results validate that behavioural intention, habit, performance expectancy, and effort expectancy all have a substantial impact on fintech service acceptance.

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