A Review on Technological Advancements in Hotel Industry

ABSTRACT

Business round the globe has have accepted technologies advancements and welcomed all the technology warm heartedly and one of the such technology is AI i.e Artificial Intelligence. This paper focuses on the advancements, new trends and related terms in hotel industry as far as technologies are concerned there have been multiple innovations and changes especially post covid. This paper is based on the literature review of papers from selected indexed journals and also it has highlighted major areas where this AI enabled technology and tools like chatbots. Machine learning is used and its major effects on the employee motivation and employee position in the company. The hotel industry has always been a dynamic industry to start with but still in 2020 due to major pandemic the industry came to halt and actually that was the time when industry thought of enhancing and expanding the productivity with the help of such technologies. This paper is an attempt to highlight the issues in the hotel industry with the help of the review of some research papers.

FULL TEXT